Privacy Policy
These terms govern your use of the Online Order System portion of this website (the “Site”) and the purchase of products from PettiCustom.com at the Site. The Site is available only to qualified Customers and their authorized employees who have registered and received access rights from PettiCustom and who accept these terms by clicking on the “I Accept Terms” button below. If accepted, these terms will be legally binding and will affect, among other things, the liability of PettiCustom and you in transactions conducted at the Site. READ THEM CAREFULLY.
User Account and Password
Upon registration, you will receive a username and password. You are the only authorized user of the PettiCustom account assigned to you. You are responsible for keeping your access information confidential. You will be responsible for all orders made at the Site using your access information, even if by persons not authorized by you, unless the wrongful access is the fault of PettiCustom. Usernames and passwords are PettiCustom property and may be changed or canceled at any time at our discretion. If the Customer is a legal entity, the person accepting these terms represents that he/she is authorized to do so on its behalf and has the legal capacity to do so.
Confidentiality
The content at the Site is the proprietary information of PettiCustom or its suppliers and is confidential unless it is publicly available through no fault of yours or is independently known or developed. In particular, all pricing information at the Site is confidential and commercially sensitive. You may not use any of the content except for reviewing and purchasing products from PettiCustom for resale and may not disclose it to anyone other than your employees with a need to know. This Site and its content may not be reproduced, duplicated, copied, resold, or otherwise exploited for any commercial or competitive purpose not expressly permitted by PettiCustom. It is PettiCustom’s policy to terminate the use rights of anyone who violates these important prohibitions.
Intellectual Property
PettiCustom owns and operates the Site. All content on, the software used at, and the presentation and compilation of information at the Site are protected by U.S. and international copyright and trademark laws and treaties. Except as expressly provided in this Agreement, you may not use, copy, download, display, publish, perform, distribute, transmit, modify, make derivative works of, decompile, reverse engineer, disassemble, or commercially exploit such content without PettiCustom’s written consent. All trademarks, service marks, and trade names appearing at the Site are the property of their respective owners and may not be used by you.
Orders/Purchases
Orders for products must be submitted in accordance with PettiCustom’s online order procedures and must contain all required information. All orders are subject to acceptance by PettiCustom. You will pay PettiCustom prices in effect at the time of your order submittal. Prices are subject to change from time to time without notice at PettiCustom’s sole discretion. You should check pricing at the time of your order. You are responsible for any tax, duty, fee, or other charge imposed by a government authority on any purchase by you. You may claim an exemption from such charges by submitting the appropriate evidence to PettiCustom prior to your order. In the event of product shortages, PettiCustom will use commercially reasonable efforts to notify you and to procure alternate supplies but reserves the right to allocate products at its discretion.
Use Instructions and Restrictions
Products purchased from PettiCustom may have instructions on proper use and installation. Some products are designed only for specific uses, and PettiCustom accordingly sells them only for such permitted uses. Failure to observe and comply with such restrictions may expose the user to personal injury, death, or property damage. You must convey all such instructions, warnings, and restrictions on use and installation of products to your customers and must use commercially reasonable efforts to ensure that end users observe and comply with them.
Limited Warranty
PettiCustom warrants all products purchased by you, (excluding upgrade and performance parts,) against defects in material and workmanship under normal use and service for a period of 12 months/24,000 miles (whichever occurs first), or the expressed manufacturer’s warranty, whichever is greater. PettiCustom does not manufacture any of the products and accordingly cannot and does not warrant or guarantee their performance, function, or non-infringement of third-party rights. PettiCustom will pass to you any manufacturer’s warranties for products purchased by you, to the extent permitted, and will use commercially reasonable efforts to assist you in presenting and processing any claims against the manufacturer under such warranty. Warranty does not apply to wear items or parts which became defective due to improper installation, removal, repairs or diagnosis, negligence, mishandling, alteration, modification, or lack of maintenance, flood, accident, or fire. This warranty shall become null and void if the product sold or installed is damaged as a result of the vehicle’s use in competitive or off-road driving. PettiCustom does not cover labor costs for removal or damage resulting from delay or loss of use in service or repair for incidental or consequential damages arising from defective products.
Disclaimer
YOUR USE OF THE SITE AND ITS CONTENT IS AT YOUR SOLE RISK. MATERIAL PARTS OF SUCH CONTENT ARE SUPPLIED BY THIRD PARTIES. SUCH CONTENT IS BELIEVED TO BE RELIABLE BUT PETTICUSTOM CANNOT CONTROL OR VERIFY IT. ALTHOUGH PETTICUSTOM TRIES AND INTENDS TO PROVIDE TIMELY AND ACCURATE INFORMATION, IT CANNOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY INFORMATION OFFERED AT ALL TIMES. GIVEN THE MAGNITUDE OF ITS INVENTORY AND CONSTANTLY CHANGING STOCK CONDITIONS, PETTICUSTOM CANNOT BE RESPONSIBLE FOR OUT-OF-DATE APPLICATIONS, CHANGES IN WARRANTY, OR UNTIMELY PRODUCT INFORMATION FROM SUPPLIERS. THE SITE MAY BE UNAVAILABLE AT TIMES AND MAY PRODUCE UNINTENDED OR ERRONEOUS RESULTS WHEN ACCESSED BY CUSTOMERS. YOU ACCEPT THE SITE “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY WHATSOEVER. PETTICUSTOM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Limitations on Liability
PettiCustom does not control the condition, quality, timing, safety, or legality of any product delivered by our contracted carriers or employees. PettiCustom only facilitates communication and transactions. In the event that you have a dispute with one or more independent buyers or sellers, you acknowledge that PettiCustom (and its officers, directors, subsidiaries, and employees) will not be liable for any claims, demands, damages, costs, and expenses of any kind or nature relating in any way to such disputes. NEITHER PETTICUSTOM NOR ANY OTHER PARTY INVOLVED WITH THE SITE SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, CONTRACT OR OTHERWISE, ARISING AS A RESULT OF THIS AGREEMENT, YOUR USE OF THE SITE OR ITS CONTENTS, OR YOUR PURCHASE OF PRODUCTS ONLINE (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, BUSINESS INTERRUPTION, DATA LOSS, OR COMPUTER FAILURE OR MALFUNCTION), EVEN IF YOU HAVE NOTIFIED PETTICUSTOM IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. PETTICUSTOM’S MAXIMUM LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THIS SITE OR YOUR PURCHASE OF PRODUCTS SHALL IN NO EVENT EXCEED THE AMOUNT OF PAYMENTS TO PETTICUSTOM FOR THE PARTICULAR PRODUCT GIVING RISE TO THE CLAIM. THIS ALLOCATION OF RISK IS REFLECTED IN OUR PRICES.
Indemnification
You agree to indemnify, defend and hold harmless PettiCustom and its parents, subsidiaries, affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys’ fees and other legal costs, made by any third party due to or arising out of your breach of this Agreement, your violation of any law or the rights of a third party, or any other wrongful conduct or misconduct hereunder or in marketing, selling, or using any products purchased from PettiCustom. You shall cooperate fully in any defense of such a claim. PettiCustom reserves the right to control the defense of any such claim.