At PettiCustom, we pour our hearts into creating unique and high-quality pet portraits and related products. To make sure you’re thrilled with your purchase, we have an important step in our process: before we start production, we’ll send you a draft of the artwork for your review and approval. This way, we can ensure that the final product perfectly matches your expectations and requirements.

Please understand that each portrait is meticulously hand-drawn by our talented artists, with each stroke embodying their time, energy, and emotions. Due to the nature of this purely handmade art, completed portraits are non-refundable. Once the artwork is finalized, we dedicate ourselves entirely to the creation process, making it irreversible or modifiable.

Additionally, as our products are tailored to individual preferences, our service does not support a ‘seven-day no-reason return policy.’ Customized items can’t be returned or exchanged unless there’s a quality issue. This policy helps us maintain the unique value and special nature of our personalized creations.

We appreciate your understanding and support. These policies help us uphold the high standards of the PettiCustom brand. We promise that every investment you make will be returned in the form of a unique piece of art.

If you’re not completely happy with your final product, please reach out to us. Customer satisfaction is incredibly important to us, and we always strive to make sure you’re delighted with your purchase.

If you receive the wrong product, incorrect size or print, or if your item is damaged during shipping, we’ll replace it without question. Just let us know within 48 hours of receiving your order.

If you recently placed an order and have changed your mind, you can cancel or modify it within 30 minutes. After that, cancellations or changes will be considered at our discretion, as our artists often begin working on your piece right away.

As for products which are not customized, if you’ve experienced an issue with your latest order, please reach out via our contact form within 30 days. You can send it back to get the refund.

We’ll always do our best to respond within 24 hours Monday to Friday, or the next business day should you reach out over a weekend. Please note that there may be a delay during busy times. But don’t worry – we’re here, and we will get back to you as soon as possible.

Thank you for choosing PettiCustom. We look forward to creating a beautiful and meaningful piece of art for you.