Shipping Policy
Which countries PettiCustom provides shipping service?
PettiCustom, based in China, currently provides shipping to almost all countries, including United States, Canada, United Kingdom, Ireland, Norway, Germany, Netherlands, France, Spain, Portugal, Austria, Denmark, Sweden, Finland, Italy, Switzerland, Belgium, Luxembourg, China (including Hong Kong and Taiwan ), Japan, South Korea, Australia, New Zealand and Mexico. Please note that Jordan, India and United Arab Emirates are not included. If pet owners in other countries want to purchase from PettiCustom, please send an Email to us at first and we will offer you the accurate quote with shipping cost, for that PettiCustom ship to customers worldwide.
How much for the shipping fees?
Free Standard Shipping: Free Shipping, For the order value over USD89.
Standard Shipping: Shipping fee as USD8.99, For the order value less than USD88.99
How long will the shipment take?
At PettiCustom, we value every single customer. As customer satisfaction is always our top priority, we offer various shipping options to suit every customer.
Generally it takes 17~28 Business days for your order to arrive.
Total Delivery Time = Processing Time + Shipping Time. All at Business Days.
Processing Time: 7~10 Business Days
Shipping Time: 10~18 Business Days
Shipping Timesale
| Country | Carrier | Shipping Timescale (Business Days) |
|---|---|---|
| US | UPS/DHL/USPS/Yun Express/SF Express/Yanwen Express | 90% of orders arrive 10 days after despatch |
| UK | Yun Express/SF Express/Yanwen Express | 95% of orders arrive 12 days after despatch |
| CA | Canada Post, Yun Express/SF Express/Yanwen Express | 95% of orders arrive 12 days after despatch |
| AU | Fastway/ Auspost /Yun Express/SF Express/Yanwen Express | 90% of orders arrive 10 days after despatch |
| NZ | Fastway/Nzpost/4PX/Yun Express/SF Express/Yanwen Express | 95% of orders arrive 12 days after despatch |
| DE | DHL/Asendia/Yun Express/SF Express/Yanwen Express | 95% of orders arrive 10 days after despatch |
| France | DHL/Asendia/Yun Express/SF Express/Yanwen Express | 95% of orders arrive 12 days after despatch |
| Other Country | DHL/Yun Express/SF Express/Yanwen Express | 90% of orders arrive 18 days after despatch |
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
Do I need to pay the tax?
Information below is for reference only, and PettiCustom takes no responsibility for the information provided.
| Country | General Custom Duty and VAT Information |
|---|---|
| United States | Single Order<800 USD, No Custom Duty & Sales Tax |
| European Union Countries | All Order, VAT Required, Custom Duty Required if Applicable |
| United Kingdom | Single Order<18 GBP, No Custom Duty & VAT |
| Canada | Single Order (Goods Value, International Shipping Cost Needs to Be Removed)<20 CAD No Custom Duty & VAT |
| Japan | Single Order<16,666 JPY, No Custom Duty & VAT |
| Australia | Single Order<1000 AUD, No Custom Duty & VAT |
| New Zealand | Single Order<800 NZD, No Custom Duty & VAT |
If there are any further questions, please Email to [email protected].
If there are any further questions, please Email to [email protected].