1.1 Overview PettiCustom (“we”, “us”, or “our”) provides a platform where customers can order custom pet products. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1.2 Acceptance of Terms By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

1.3 Changes to Terms We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

3.1 Product Descriptions We attempt to be as accurate as possible in our product descriptions. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

3.2 Customization Our products are customized based on the information and images you provide. It is your responsibility to ensure that all provided information is accurate and that the images are of high quality.

4.1 Shipping Policy We will ship products according to the shipping address provided at the time of purchase. Shipping times and costs may vary depending on the destination and shipping method selected. We are not responsible for delays caused by shipping carriers or customs clearance processes.

4.2 Risk of Loss All items purchased from PettiCustom are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5.1 Return Policy Due to the customized nature of our products, we do not accept returns unless the product is defective or damaged upon arrival. If you receive a defective or damaged item, please contact us within 7 days of receipt with detailed information and images of the issue.

5.2 Refunds Refunds will only be issued for defective or damaged products. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

All content included on this site, such as text, graphics, logos, images, and software, is the property of PettiCustom or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of PettiCustom.

In no event shall PettiCustom, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Questions about the Terms of Service should be sent to us at [email protected].